Warranty & Product Support

Product support you can verify

Wumibox stands behind the product information and support commitments shown on each product page and in the terms provided with your order. Warranty eligibility, coverage, and duration may vary by product. We do not describe a product as medically guaranteed, and mobility aids do not replace veterinary care.

Before you contact us

Keep your order number, product label, packaging, measurements, and clear photos or video of the concern. Stop using any mobility product that appears damaged, no longer fits securely, or causes rubbing, swelling, distress, or a change in gait.

What is generally not covered

Normal wear, incorrect sizing, misuse, unsupervised use, unauthorized alterations, accidents, damage caused by chewing, and failure to follow cleaning or fitting instructions may not qualify for warranty support. This does not limit rights that cannot be excluded under applicable consumer law.

Request an assessment

Contact Wumibox Support with the information above. We will review the product-specific terms that applied when you ordered and explain the available next step. For returns unrelated to a product concern, see the Return & Refund Policy.